Orders and Delivery

Our aim is to deliver your order as quickly as possible. For information on delivery time, cost and partners, please look at the table below:

	Delivery Time (Business Days)	Shipping Cost
ACS / ACS Pickup Points	6 - 14 business days	€6,50 (Free delivery for orders over €70)
Box Now*	3 – 4 business days	€8 (Free delivery for orders over €70)

• Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. There may be a minor delay during holidays or discount periods.

• The delivery times stated may be affected by unexpected conditions, such as road and sea restrictions due to weather conditions or strikes. In such cases, we will make every effort to serve you as quickly as possible.

Your order can be sent to an address selected by you (home, work, etc.) via ACS courier company. You can also choose to collect your order from a Box Now 24/7 locker. Find the Box Now locker closest to you here.


PICK-UP FROM A BOX NOW LOCKER

You have the option to collect your order from a Box Now locker by selecting the one that suits you best during checkout. When your parcel arrives at the locker, you will receive a notification on your mobile phone with a 6-digit code that opens the parcel compartment.

By entering the code on the locker’s touchscreen, the door will open so you can collect your parcel.

You can pick up your parcel at any time of the day, 24/7. The parcel will remain in the locker for 48 hours, with the option to extend for an additional 48 hours.

You can find detailed information about the service here.

Orders, or parts of them, may be cancelled by our system for various reasons. Possible reasons include:

• Item(s) not available
• Unable to process payment information
• Duplicate order detected

If your order is cancelled, you will receive a notification email. You will not be charged for any cancelled items.
If the cancellation occurs after payment, the amount will be refunded using the same payment method used for the purchase.

In case your payment was made through IRIS, the refund will be completed by a bank transfer to your account.
Our Customer Service team will reach out to you in the next few days, in order to provide us with the required bank account details to complete the process.

Once an order has been cancelled, it must be placed again through our website. 

If you have received a defective item or an item you did not order, please proceed with returning it. For more information, please consult the link here.

Our online store processes orders that are registered and shipped exclusively within Cyprus.

Deliveries can be made to all regions of Cyprus. We always strive to deliver your orders quickly and safely.

Shopping at calvinklein.cy  is simple and fast.

1. Browse our e-shop or search for your favorite products by name or product code using the search field.
2. Once you find the items you want and select the size and color, simply add them to your shopping cart.
3. When you are ready, click on “Proceed to Checkout” to place your order. If you have a promo code, you can enter it in the relevant field on the checkout page.You can choose to complete your order either as a registered user (if you already have an account or wish to create one) or as a guest (in which case you will need to enter all your details).
4. Select your delivery method and enter your shipping address.
5. Choose your payment method and fill in the required details.
6. Finally, review all your information and complete your order. A confirmation of your order will appear on your screen, and shortly after, you will also receive a confirmation email.

Unfortunately, not. The order you have placed cannot be modified (product, size, colour) once it has already left our warehouses.

Your order can be canceled from the moment it is placed until just before it is shipped. Orders are processed as soon as possible, so we recommend that you contact us promptly.

You can request a cancellation:

• By phone at  + 357 22054152
• By email at  ck.support@sarkk.cy
• Through the contact form found here, selecting “Order Cancellation” as the subject

You will need to provide us with your order number.
Cancellation requests submitted during non-working hours will be processed the next business day.

In case your order has not been shipped, the cancellation will be processed right away.
If your payment has already been processed, a refund will be issued in accordance with our return policy.

In case your order has already been shipped, we will process the return through the shipping company. Alternatively, you may refuse to accept delivery.
If your payment has already been processed, the refund will be processed after the order is received at our warehouse.

Once you complete your order, you will receive an email at the address you provided, informing you about the status of your order. To ensure you continue receiving our emails, please exclude our email address from your spam list or add it to your contacts. Keep these emails so you can refer back to them if needed.

Below are some examples of the emails you may receive:

• Order Confirmation: This email confirms that we have received your order. It includes your order number, the items you selected, as well as your billing and shipping details.
• Shipping Confirmation: This email confirms that your order (or part of it) has left our warehouse. It also includes a link to track your order. Delivery times depend on the delivery area.
• Order Cancellation: This email confirms that your order has been cancelled. You may receive this email if you requested the cancellation yourself, if the items in your order are out of stock, or if we are unable to ship your order for any reason.

In the “My Account” section, you can check the status of your order, which will be one of the following:

• Confirmed: Your order has been placed and will be processed as soon as possible.
• Collecting Products: Your order is being processed by our warehouse.
• Ready to Ship: Your order has been collected and will be shipped soon.
• Shipped: Your order has been dispatched to the shipping company you selected.
• Delivered: Your order has been delivered to the shipping address you selected.
• Cancelled: Your order has been cancelled.
• Refunded: Your order has been returned to our warehouse.
• Arrived In Store: Your order has been delivered to the Calvin Klein store where you chose to pick it up.

As soon as your order leaves our facilities, you will receive a confirmation email. This allows you to track your order’s progress whenever you wish.

You can stay updated on the status of your order at any time through the “My Account” page.

If you have chosen to collect your order from a Box Now Locker, once your parcel arrives at the locker, you will receive an SMS containing a 6-digit code that unlocks the compartment.

You can easily check the status of your order:

• Check your emails: You are required to provide your email address at checkout to receive emails regarding your order status.

• Visit the official website: You can check your order status by selecting “My Account” if you are a registered customer. This is the easiest and fastest way to find information about your order, provided that you logged into your account when you placed it. When you click “My Account”, you will be asked to log in using your email and password. Once logged in, your order history will be available, showing information about your current as well as previous orders.

• Track your order via courier: Once your order has been shipped, you will receive the tracking number via email. With that number, you can track the status of your order through the official website of the courier you have selected, at the links below:
  
  ·  ACS
  ·  Box Now
  
• Contact us: If you have additional questions regarding your order, you can always contact our Customer Service team by phone at +35722054152, via email at ck.support@sarkk.cy , or by filling out the Contact Form found here.

Every order that we send from our warehouse is carefully inspected.

In case you receive a damaged parcel, we kindly ask you to contact our customer service team.

Before accepting your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment.

It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:

• If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.
• If the carton looks seriously damaged,  we recommend that you refuse delivery of your order. Under this circumstance, please contact us immediately.
• If you have already accepted the package, please take a photo of it before opening the packaging. This will be helpful in case of any future investigation.

When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.

Your order will be cancelled so that you can place a new one. In case you have chosen Credit/Debit Card or Paypal as a payment method, we will refund your order once the parcel is returned to our premises.

If you notice any default/damage to any of the items after receipt you can proceed to a return immediately. At the same time fill out the printed return form found inside your package, the item being returned and the reason for return. Include the return form in the parcel you are returning.

For more information on product returns please click here.

Currently, our e-shop does not offer a gift-wrapping service. This means that the package will include the purchase receipt.
Inside the package, you will also find a return form, which can be used as an exchange card.

Your order is shipped in secure online packaging to ensure that the products are safely delivered.

At the moment, invoices cannot be issued during checkout.
If you need an invoice, you can request it after receiving your order, once you have confirmed that you will not be returning any items.

Simply email ck.support@sarkk.cy including your Order Number and VAT number, and our team will issue the invoice for you.