Product related

For repairs or servicing of Calvin Klein watches, please contact CHRONOSERVICE at the following details:

Telephone: 210 3238250 
email: chronoteam@chronoteam.gr
39 Panepistimiou Street, 105 64 - Athens

You can contact the Customer Service Department by phone at +35722054152, by email at ck.support@sarkk.cy, or fill out the Contact Form found here for any further assistance.

In general, all the products featured on our website are available for sale and ready to be shipped.

Most orders are processed as soon as your online purchase is completed. Products are shipped once they are located in stock, your payment is approved, and the provided billing and shipping addresses are verified.

In exceptional cases (e.g. festive periods, discount periods) there may be failures in the availability of products due to simultaneous order entry by customers. You will not be charged for products that we are unable to ship. We work hard to ensure the integrity of our product availability. Rarely failures can occur. Both our collection and product availability are updated very regularly.

We offer our clients the opportunity to create an email notification for items that are currently not available. In order to receive a message when the product becomes available, click the button “Notify Me” on the product page.

Once you receive the notification email you will need to complete the standard online procedure in order to purchase your desired product while it is still available.

If you find an (online) retailer that may be offering counterfeit Calvin Klein products or if you have concerns about the legitimacy of a product that you have purchased, please contact us via our customer service channels and provide as many details as you can (images of the item you purchased, the name and location of the seller and/or the website address). This will help us to identify the problem and follow up accordingly.

We thank you for your vigilance and your assistance in protecting the Calvin Klein brand.

Items in your Shopping Bag will remain until they are purchased, removed, or sold out. Your options in the Shopping Bag:

• Review your order. Review the details of your order before you proceed to our secure checkout.
• Update order quantity. If you wish to update the order quantity of any item in your bag, simply choose the desired quantity next to the item and click "Save".
• Remove an item from your Shopping Bag. Select the item and click "Remove item" or change the order quantity to zero and click "Save".
• Return to shopping. If you wish to continue shopping after viewing your Shopping Bag, click "Continue Shopping". Products in your Shopping Bag will remain until they are purchased, removed, or sold out. At any time, you may return to your Shopping Bag by clicking the bag icon at the top of any page.
• Proceed to secure Checkout. When you are ready to purchase your order, click "Continue Check Out". Our checkout process is fast, easy and secure.

Every order that we send from our warehouse is carefully inspected.

In case you receive a damaged parcel, we kindly ask you to contact our customer service team.
Before accepting your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment.

It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:

• If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.
• If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.

When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand. Your order will be cancelled so that you can place a new one. In case you have chosen Credit/Debit Card or Paypal as a payment method, we will refund your order once the parcel is returned to our premises.

If you notice any default/damage to any of the items after receipt you can proceed to a return immediately. At the same time fill out the printed return form found inside your package, the item being returned and the reason for return.

Include the return form in the parcel you are returning. For more information on product returns please click here.

Has your puffer jacket gone a bit flat? Here are our best tips for keeping your puffer jacket puffy:

• Do not use fabric softener, as this can weigh down the inner fibers or feathers.
• Wash on the gentle setting with cold water and a mild detergent.
• When tumble drying, use the warm setting and add a few clean tennis balls to the dryer drum - this will help puff the jacket up.
• When airdrying, dry your jacket on a flat surface on a drying rack.
• Shake it regularly and turn it over to separate and distribute the feathers in the tubes as they dry.

Note: Do not position it next to a heat source.