Returns and Refunds

Items purchased from our online store can be returned within a specific period of 60 calendar days from the date of receipt of your order. Pack the product you wish to return in its original packaging, call ACS Courier at (+357)22273000 (selecting 2 “domestic pickup order”) and send it to the following address: SARKK WAREHOUSE, Aspropyrgos-Fyli Avenue, Psari, Postal Code: 19300, Aspropyrgos. It is necessary to include the completed and printed return form found in your package. Without it, we cannot process your return. Place the product and the return form in secure packaging to prevent any damage during return shipping. To complete the return process immediately, please ensure that you do not have returns from multiple orders in one package. For even faster return service via ACS Courier, you can call your local branch directly. Find the phone numbers on the map here.

Items must be returned in the same condition as they were received, with their original label attached. Returns will not be accepted if the items have been worn or washed. If the items have been damaged due to use, we reserve the right to return the product to the sender.

The following items cannot be returned: underwear, swimwear (unless the original sealed packaging is intact).

If you received your order via Box Now, you can return your parcel by following these steps:

• Select a Locker that is convenient for you (see available lockers here).
• Visit the Locker and enter the parcel ID on the screen – you can find it on your shipping receipt or in the email/Viber/SMS you received from Box Now.
• Place the parcel inside the locker and close the door.

Perfect! Your returned parcel will reach our central warehouse within 2 days.

Even if you received your order via another delivery method, you can still return your parcel to a Box Now locker by filling in your details here. Find the nearest locker, enter the code you received via email/Viber/SMS, and complete your return quickly and easily.

If you are not satisfied from your purchase you can easily return the product in its original packaging.
The return can be made within 60 calendar days of receipt of your order and is exclusively for a refund for the value of the returned items.

We strongly urge you to return the item in its original packaging with its original tags.
It is essential that you bring with you a completed return form and proof of purchase.

The following items may not be returned: underwear, swimwear, perfumes (unless there is original sealed packaging).

Returns with items that have been worn, washed or distressed due to use will not be accepted.
Returns cannot be made at Calvin Klein physical stores.

Items cannot be exchanged.

Returns of online purchases via courier are only handled by refund or credit voucher.

In the event of an order return, the cash on delivery fee is non-refundable, regardless of how the return is processed (refund or credit voucher).

For any inquiries regarding the repair or servicing of Calvin Klein watches, please contact CHRONOSERVICE using the details below:
Phone: +30 210 3238250 - Email: chronoteam@chronoteam.gr
Address: 39 Panepistimiou Street, 105 64 Athens

For any additional assistance, you can also contact our Customer Service Department by phone at +357 22054152, via email at ck.support@sarkk.cy, or by filling out the Contact Form available here.

UP TO 5 WORKING DAYS (expected time for us to receive the returned package at our warehouse)

UP TO 10 WORKING DAYS (expected time for the value of the returned item to appear in your account)

TOTAL RETURN PROCESSING TIME
UP TO 15 WORKING DAYS

*Please note that the time frame mentioned above for refunds is based on an average and may vary. During holidays and sales periods or public holidays, refunds may take a little longer.

**The time frame depends solely on the policy of the bank you work with. You can always check the status of your refund in your online account or by contacting your bank.

Returns are free of charge.

Call your local ACS courier branch to arrange for your parcel to be collected from your premises free of charge.
In addition, you can return your order free of charge to a Box Now locker.

If you choose a different courier company, you will be responsible for the return shipping costs.

You will be notified of the status of your refund depending on the method you have selected:

If you have selected a money refund, the money will be refunded to your account or card within 10-14 days.
If you have selected a credit voucher for your next purchase, it will be sent to your email address.

The refund will be made using the same payment method you used for your original purchase within approximately 10-14 days after your parcel has arrived to at our warehouse, depending on your bank.

Cash on delivery / IRIS: The amount will be refunded to the account you specified on the return form.
Payment by Credit Card/PayPal: The amount will be refunded to your credit card. The refund time depends on your bank and may take up to 10-14 days.
Klarna: If you chose Klarna as your payment method and have already paid for your order, the refund for the returned items will be processed directly by Klarna. The return request is submitted automatically and no action is required on your part.

Note:
For refunds to bank accounts held with foreign banking institutions, additional bank charges may apply. Any such fees will be borne by the customer and will vary depending on the transaction amount and the respective bank.